| Senior Online Customer Support Manager
This household name in ecommerce has the requirement through growth and expansion for a senior manager in the customer support team.
Based in London you will be tasked with defining and delivering a programme of customer support improvements in conjunction with the teams based abroad and in the UK. Ensuring the alignment between the user experience, operational efficiencies and innovation.
You'll be there to work on the development and implementation of the customer support area, to understand the options available to address the frustrations of the customer in the online world and be able to implement improvement ideas.
You'll be analytical, be able to look at data and construct plans appropriate for the improvement of the site and then be able to communicate and work with the various teams to implement the action plans.
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